There are many reasons for a company to decide on a VoIP solution either to replace their existing Plain Old Telephone System (POTS) or to start from scratch. One big reason of course, is the cost. Not having to pay nearly as much for telephone calls and paying just a few cents a minute for International calls can really make a huge difference to the bottom line of a company
But the benefits of VoIP go far beyond mere cost savings. What really gets companies salivating over VoIP is the fact that it offers exceptionally powerful tools for customer service in ways that were impossible just a few years ago. In this article we take a look at a such tools and how they can be used to improve relations with customers.
VoIP Forking
We’ve discussed VoIP forking before. It’s how a single call can ring multiple phones at the same time with the final end point being decided by who picks up first. From a customer service point of view, this allows many sales people to instantly connect with a lot of customers. A sales number on your website can ring the phone of every sales person in your firm which means that there will always be someone who is available. Previously, the person whose phone number is given may not have been available, or the customer may have to wait a while for the receptionist to pick up and route them to the correct department. With VoIP forking, these problems are avoided altogether.
IVR options
VoIP can provide customers with powerful tools for automatically handling customer queries. For example, if a client wishes to check the status of their order or a banking customer needs to check their bank balance, there’s no need for a human to assist them when the process can be completely automated.
The IVR is different from the auto attendant which merely replaces the receptionist. With advanced IVR functionality, you can ensure that customers get rapid service.
Business Hours Routing
If you have many offices, it’s possible to route calls to a different location depending on the time of the day and the day itself. If one branch is closed, say due to a snow storm, VoIP systems can seamlessly redirect all calls to the other offices with no hassles.
These are just a few ways in which VoIP can be used to improve customer relations. There are many more waiting to be discovered.
Bhagwad is an expert consultant on [http://www.onsip.com/]PBX Hosted VoIP System. He also specializes in [http://www.onsip.com/hd-voice]HD Voice Phone Services
Article Source: [http://EzineArticles.com/?Types-of-VOIP-Services-Available-to-Improve-Your-Customer-Service&id=5998551] Types of VOIP Services Available to Improve Your Customer Service