The Voip.com is one of the Voice over Internet Protocol services that routes your calls through the internet so that you can receive and make calls at a cheaper rate than your normal phone service. It helps small business owners save money on communication by making it easy for them to use their existing phone lines with their internet connection. In this article, you will discover what the voip.com services are and the positive and negative reviews about their services. This will enable you to know whether the voip.com service is right for you.
Voip.com Services
The Voip.com service is divided into three. These services have specific prices and features that differentiate them from each other. The voip.com services are divided into residential, business and international plans. For all plans you get extra free phone line, 45 smart features and the benefit of saving up to 66% of your normal phone bill. Some of the features you’ll get for all plans are
1) Block lists. This feature allows you to block calls from specific numbers you don’t want to receive calls from.
2) Failsafe. With failsafe you can automatically forward calls to an alternate number when you have internet outage or power failure. This means that these interruptions will never affect your phone communication.
3) Enhanced 911. This one helps you to call 911 even if you cannot talk. Your address will automatically be displayed to 911 and they will use your address to locate where you are or where the call is coming from. You will get these smart features including 42 others when you subscribe to the voip.com service. Keep reading to know what the residential, business and international plans are really all about.
Residential service
The residential plan is priced according to how you want to pay. The prices are divided into premium 24 month at $14.95 per month, premium 12 month at $16.95 per month and premium monthly at $19.95 per month.
Business service
Apart from 45 great features that will help you run your business easily without problems you will also receive free adaptor that enables you connect your phones to your internet router. The business plan of voip.com service allows you to have low international rates, 5000 outbound minutes and 30 day satisfaction guarantee. You get the above services when you subscribe to the 12 month contract or without the 12 month contract for $54.95 per month. There are other benefits you get with the business plan that you can read about on their website.
International service
Under this plan you can call US and Canada free. The call rates for other countries can be calculated on their website. All you have to do is enter your prefix, the country code and phone number. The call rate will be automatically displayed as soon as you click on the find rate button. Alternatively, you can know the call rate for each country by selecting the country from the drop down menu of the list of countries. Some countries do qualify for free minutes. Now that you have known about the voip.com service, let’s find out about the positive and negative reviews of voip.com.
Positive Reviews of Voip.com
The positive reviews about voip.com service prove that there are many people who are happy with the service. They claim that the call quality is high. According to them, you will hardly different between the quality of voip.com calls and those of your normal phone service because the sound is smooth and clear. Apart from that customer service will always walk you through whatever problems you have politely and fast. You can also transfer your existing phone line in and out of the service. In other words voip.com does not retain your existing phone line if you decide to leave their service. Now that you know about the positive reviews let us examine the negative reviews of the voip.com service.
Negative Reviews of Voip.com
These are some of the negative reviews about voip.com service. Some people report that the voip.com customer service is really poor. According to them, you get hung up waiting in queue to get support from their customer care. Some even claim that voip.com will deduct the number of minutes you use to call them for customer care from your account. Another negative review of this service is that when you take their 30 day trial and cancel before the 30 days is over, you will be charged a cancellation fee. This does not go well with many people.
The voip.com service is one of the VoIP services that many people are happy with. Their smart features make the service easy and fun. After reading through the positive and negative reviews you should been able to decide whether you should subscribe to the service or not.