When it comes to Voice over Internet Protocol Services, Viatalk is one of the cheapest in the market. It was founded in 2003 and is available in the US and Canada. They provide one of the most cost effective phone services for residential and business customers, including competitive international calling rates to other countries. Viatalk uses state of the art fibre optic network to ensure that their services are high quality and customers get exactly what they pay for. In this article, we shall find out about the services of Viatalk and positive and negative reviews about the Viatalk service. This will help you decide if the service is right for you or not.
Viatalk Services
Viatalk services can be divided into two main categories, otherwise called plans. The plans are the residential plan and the business plan. These plans are made of features that enable you meet all your communication needs for your home and business. For any plan you select you get call and voicemail options, privacy and security settings, call control features, advanced features and some smart optional features.
The residential plan has two options. The VT_Unlimited Lite where you get 2000 minutes at $10.95 per month and VT_Unlimited where you get unlimited minutes at $8.95 per month for the first three months and $16.95 per month after that. This plan is the most popular. If you are technically savvy you can even get a cheaper rate if you use your own device.
The Business plan also has three options. They are the VT Business 1500 minutes at $34.95 per month, VT business unlimited and VT business unlimited BYOD (bring your own device). You will pay $42.95 for the business unlimited plans. The major difference between the various Viatalk services is the number of minutes you get when you select any given plan and whether you use your own device or not.
Some of the cool features include the ability to route outgoing calls to an alternate number or to select user busy or blocked signal. This means that the person dialling will hear that the line is blocked or the line is busy. You can even dial your frequently called numbers with a two digit code and receive incoming calls with up to 3 different phone lines. Apart from these their calls hunt and call record helps you to monitor calls. Details of their features can be found on their website. Now that we have seen some of Viatalk’s services, let’s find out reviews about Viatalk.
Positive Reviews of Viatalk
Most positive reviews about Viatalk prove that they are cheaper than many VoIP services out there. According to people who gave positive reviews Viatalk has many features and they keep improving their services while adding more features without increasing the cost. Their customer care is friendly and helpful when you know exactly want you want and present it to them accordingly. Some people even claim that they have never even tried using Viatalk’s customer care because the service is easy to set up and the cpanel is very easy to understand and navigate through. Many people are quite happy with Viatalk. However there are people who are not very happy with them. Hence they vent out their frustration by giving negative reviews. Let’s find out what the negative reviews are.
Negative Reviews of Viatalk
Despite the over 40 features of Viatalk some people still complain that Viatalk is not worth doing business with. Most negative reviews centre on customer service, cancellation experience and quality of calls. Many unhappy customers complain that some of the customer service staff are not well trained enough to understand your problems and answer them promptly. According to them customer service will waste your time and you may end of spending days, if not weeks, before getting your issue resolved, especially when you use your own device instead of buying their own device. They claim that Viatalk does not share their device configuration clearly which makes people to seek help from customer care.
When it comes to cancellation of service, unhappy customers say that you will never get your money back when you decide to sign up for the one year contract. If you just want to test them out, it is best to go with a monthly plan first before signing up for the yearly contract, except you don’t mind losing money. People who have used Viatalk also claim that whenever you decide to cancel your subscription, it does not matter if you spent one month or 4 years you must pay a cancellation fee of $50.
For those who complain of call quality, they claim that the call quality is slightly lower than that of your normal phone. This means that you can hear your callers but not as clearly as possible.
You have seen that Viatalk is another VoIP that has come to help residential and small business owners enjoy communication at lower cost. Viatalk’s services prove that it is also keeping abreast with their competition. The positive and negative reviews of Viatalk’s services will help you decide whether or not you should consider them. When it comes to paying for VoIP services everyone’s experience can be different depending on the plan you select. There’s really nothing wrong in test driving their service if you think lower rate is best for you.