RingCentral is one of the easy-to-use communication services that a small start-up or medium sized business can use to stay in touch with their contacts 24 hours a day, 7 days a week. They use cloud computing system to help businesses appear professional and save money with their competitive low cost monthly rates.
When customers call they get answered by an auto receptionist first before getting linked to a company’s staff. The existing phone numbers of a company are linked to virtual extension numbers that RingCentral gives them when they subscribe to their services. This means that the customer can reach any staff by simply dialling the right extension number. The number of virtual extension numbers that companies will get is determined by how much they pay every month. In this article, we shall find out what RingCentral services are, positive reviews of RingCentral services and negative reviews of RingCentral services.
RingCentral Services
RingCentral provides three major services. These services help businesses to manage phone calls, fax and email communications better. The services are called RingCentral office, RingCentral mobile and RingCentral fax. Keep reading to discover what subscribers get for each of these services.
RingCentral Office
The Ringcentral office service helps you to organize your business or company’s communication needs according to how your business is already structured. This means you can always upgrade to a higher plan as your business grows. After signing up for an account, you will be given a virtual phone number which you can use as your business phone number. When your customers dial this number, they will be linked up to your staffs’ mobile or home numbers in any department of your business where the caller wants information from. The extensions are organized as 1 is billing, 2 is customer care, 3 is technical issues etc.
Each of these extensions can be customized with special greeting messages and the routing protocols will help your customers know whom they are speaking with. This service also allows you to have unlimited business calls within US and Canada and international call rates are competitive. These are just a few of the smart features of RingCentral office. You will discover more at their website.
RingCentral mobile
The RingCentral mobile service has most of the features of the RingCentral office including the ability for your customers to reach you wherever you are with your mobile phone. RingCentral has free apps for iPhone, Android, and BlackBerry users that enables them access voicemails and faxes on their phone. This ensures that your customers get fast answers to their enquiries every time.
RingCentral fax.
RingCentral fax is an online fax service that enables faxes to be sent and received from Microsoft Office®, email and your cell phone. Their free fax software enables you to electronically sign and edit faxes and design custom cover sheets. Apart from sending faxes through your computer, you can also block junk faxes and attach various kinds of documents to your faxes. You can send and receive faxes anywhere and at anytime using email and your mobile phone. Your business is not even limited to how many faxes you can send or receive. You can send and receive unlimited faxes. The RingCentral fax service has made fax communication easier than it has ever been.
Now that you know about RingCentral’s services, let’s find out the some of the positive and negative reviews about their services.
Positive Reviews of RingCentral
There are many positive reviews about RingCentral. Most of the reviews are as a result of the personal experiences of people who subscribed to their services and have tried it for some time. Most people claim that their services are exactly as advertised in terms of features, customer care and ease of use.
They claim that their many features enable a business appear very professional. Businesses can even upload personal greeting messages with their own voice. Apart from that customer care is great. They are friendly and resolve issues quickly. Positive reviewers also claim that RingCentral stands behind their product 100%. Most claim that they have never had much regret in using RingCentral’s services.
Negative Reviews of RingCental
These reviews are also based on the personal experiences of people who have tried RingCentral for some time. Customer care, billing and technical issues are the most common negative reviews of RingCentral services. Some people claim that customer care is not reliable. They say that customer care delays issues for hours or days before getting their problems resolved.
Apart from that, negative reviewers claim that cancellation is not easy and even when it is finally done; they still kept billing their credit card until they go through another time wasting customer care experience to have it resolved. On the technical side, people with this issue reveal that they never seem to get started right. Most complain that as soon as they subscribe, they find it hard making the service work out seamlessly. They also claim that they experience calls dropping from time to time.
RingCentral is one of the VoIP services that small to medium sized businesses can use to manage their business communication needs easily. This article has been able to explore some of their services as well as the positive and negative reviews about them. As with most things in life, the taste of the pudding is in the eating. You can take advantage of their 30 day trial to test out the system in order to find out things for yourself. This will tell you whether RingCentral is right for you or not.