Phone.com is one of the VoIP services founded in 2007 that offer affordable communication for personal use, small business and home business use (SOHO). There services are divided into plans that vary according to monthly rate and features. Once you go through the various plans and features, you will be able to settle for one that will suite your business needs best. It will not only help you save communication costs but also help you manage your business better. This article will explore phone.com services and positive and negative reviews about phone.com services. After reading, you will be able to make an informed decision about phone.com.
Phone.com Services
Phone.com offers three major services. The services are virtual office, home phone plus and virtual phone number. Each of these services is briefly explained below.
Virtual Office
Virtual office is a phone.com service that makes automated calls and handling easy and flexible. It uses PBX technology that allows calls to be made to any section or department of your business. Virtual office makes calls to your business friendly and efficient. This means once a call is made to your main business number, an automated message that you setup in your own voice can greet the callers and explain to them the various extensions to dial for various services your business offers.
For example, after dialling your business number, the automated call will ask them to dial 1 for schedules, 2 for discounts, 3 for help etc. Apart from that, it also helps your business to allow callers wait in queue in case there are many callers at a time. While waiting they will be entertained by any music you select. You can also setup automated voice messages so that calls that come in during hours when you are not working can receive a favourable reply. These and other cool features are what you get with the virtual office service.
There are four pricing options for the virtual office service. The prices are based on the number of minutes you get per month. They are Virtual office 300 for $14.88 per month, Virtual office 600 for $24.88 per month, Virtual office 1000 for $39.88 per month and Virtual office 2500 for $74.88 per month respectively.
Apart from this other services include call forwarding, call transfer, SMS, emailing, online account management, after hours greeting and many others.
Home phone plus
This is another service that phone.com offers. As the name implies, it is a service that offers benefits that your regular phone company will not offer you. You will have the ability to transfer your current phone number to phone.com. This will help you apply all the cool features of phone.com service to your phone. Some of the features you get are free incoming calls, control of the way you route your incoming home calls, send fax from your account, send pre-recorded greetings to one person or many people and so on. The home phone plus service consists of three options and the price for each option is based on the number of minutes for each plan. The options are monthly 250 at $9.88 per month, annual unlimited at $17.88 per month paid annually and monthly unlimited at $19.88 paid monthly. Unlimited means you get unlimited number of minutes. These are just a few of the features for this plan.
Virtual phone number
The virtual number service of phone.com will let you enjoy all the smart features they have. The most important of all is the ability to combine all your phones in one virtual number. This means all the calls you receive on all your phones can be received and answered from one virtual number. Their pricing plan is starts at $4.88 per month. This plan is based on a rewards program. The more people you refer, the less you pay until your service becomes free after referring 5 people. After referring 5 people, you begin to earn extra cash with phone.com. Check there website for other details of the plan.
Now that you have seen the various services that phone.com offers, let’s find out the positive and negative reviews about their service.
Positive reviews about phone.com
There are many positive reviews of phone.com services on the internet from happy customers. Most of these reviews are based on customer service, voice quality, uninterrupted service, cool features and affordable pricing. According to the positive reviewers, customer care is excellent. Phone.com customer care staff normally understands your needs and attends to them fast. The call quality is very high, especially in areas where there are broadband internet services. This leads to uninterrupted services so that your business communication never gets interrupted. Now that you’ve seen the positive reviews, let’s find out about negative reviews.
Negative reviews about phone.com
When it comes to negative reviews about phone.com services, many reviewers claimed that there was almost nothing negative about phone.com. The only complaints were technical. Some say that they may not have followed set up instructions rightly which makes the router go on and off once in a while.
Phone.com is one of the best VoIP services around. They offer 3 different services at affordable prices. The positive and negative reviews about them prove that phone.com is a service worth trying out.